Elements and Performance Criteria
- Advise customers on alcoholic beverages and take orders.
- Provide general information on alcoholic beverages served by the enterprise.
- Offer drinks and wine list to customers, using correct terminology and pronunciation to describe beverages.
- Offer advice and recommendations on beverage choices to customers courteously and when appropriate.
- Promote products and drinks to customers according to preferences and enterprise requirements.
- Assist customers in selection of food and wine combinations, when appropriate.
- Take customer orders and verify selection with the customer.
- Serve alcoholic beverages.
- Store alcoholic beverages appropriately according to enterprise practices.
- Select beverages and check both temperature and presentation of bottle prior to serving.
- Select appropriate glassware and other equipment for beverage service, according to enterprise requirements.
- Prepare glassware and place according to enterprise and industry standards.
- Load, carry and unload trays where required, safely and avoiding spillage.
- Present beverages selected by customers to verify, where appropriate.
- Open and serve beverages correctly, safely and without spillage.
- Pour beverages as required according to enterprise and industry protocol.
- Verify customer complaints about quality of beverages and respond according to enterprise procedures.
- Refill glasses where appropriate during service, with minimal disruption to customers.
- Remove used and unused glassware from tables at the appropriate time and in the correct manner.